Privacy Policy
Effective Date: Feb 2025
At Zuri Trails, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal data when you visit www.zuritrails.com, contact us, or book any of our travel services.
By using our website or booking with Zuri Trails, you acknowledge that you have read and understood this Privacy Policy.
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Who We Are
Zuri Trails is a tour operator specializing in wildlife safaris, Mount Kilimanjaro trekking, Zanzibar holidays, cultural experiences, and tailor-made travel adventures across Tanzania and East Africa.
As part of providing our travel services, we collect and process certain personal information necessary to plan and manage your trip safely and efficiently.Â
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Information We Collect
Depending on how you interact with us, we may collect the following information.
Personal Identification Information
- Full name
- Passport information
- Nationality
- Date of birth
- Gender
- Residential address
- Email address
- Telephone number
Booking Information
- Travel dates
- Number of travelers
- Tour preferences
- Accommodation preferences
- Flight information
- Emergency contact details
- Special requests
Health Information
Where necessary for your safety, we may collect information relating to:
- Medical conditions
- Allergies
- Dietary requirements
- Physical limitations
- Emergency medical information
This information is collected only when relevant to your travel experience, particularly for mountain trekking and adventure tours.
Payment Information
Depending on your payment method, we may collect:
- Billing details
- Transaction reference numbers
- Payment confirmations
For security reasons, Zuri Trails does not store complete credit or debit card information on our servers. Payment processing is handled through secure third-party payment providers.
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of visit
- Referring website
- Cookies and similar technologies
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How We Collect Information
We collect information when you:
- Submit an enquiry through our website
- Request a quotation
- Make a booking
- Contact us by email
- Call us by phone
- Communicate through WhatsApp
- Interact with us on social media
- Subscribe to our newsletter
- Participate in promotions or surveys
We may also receive information from:
- Authorized travel agents
- Travel marketplaces
- Referral partners
- Group organizers
- Individuals booking travel on your behalf
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Why We Use Your Information
We use your personal information to:
- Process and confirm bookings
- Prepare personalized itineraries
- Arrange accommodation and transportation
- Secure park permits and government approvals
- Respond to enquiries
- Provide customer support
- Process payments
- Recommend suitable travel packages
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and protect our business
Where you have opted in, we may also use your contact details to send updates, special offers, travel inspiration, or newsletters. You may unsubscribe at any time.
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Sharing Your Information
To provide our services, we may share your information only with trusted third parties where necessary, including:
- Hotels and lodges
- National parks and conservation authorities
- Transport providers
- Airlines (where applicable)
- Professional guides
- Emergency medical providers
- Payment processors
- Government authorities where required by law
We require these third parties to use your information only for the purpose of delivering the services you have booked and to protect your data appropriately.
- International Data Transfers
Because we serve travelers from around the world, your information may be processed or transferred to countries outside your country of residence when necessary to deliver our services.
Where applicable, we take reasonable steps to ensure that your information receives an appropriate level of protection that is consistent with applicable data protection laws.
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Marketing Communications
If you have given your consent, we may send you:
- Travel offers
- Safari promotions
- Seasonal discounts
- Newsletters
- Company updates
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
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Reviews and Testimonials
If you voluntarily submit a review, testimonial, photograph, or feedback, we may publish it on our website or social media platforms.
If you prefer that your review not include your name or image, please inform us when submitting your feedback.
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Photography and Video
During tours, our staff or professional photographers may capture photographs or videos for promotional purposes.
If we intend to use identifiable images in marketing materials, we will seek your permission as required by applicable law.
If you do not wish to appear in photographs or videos, please notify your tour leader before or during your trip.
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Cookies and Website Analytics
Our website uses cookies and similar technologies to:
- Improve website performance
- Remember your preferences
- Analyze visitor behavior
- Measure marketing effectiveness
- Enhance user experience
For more information, please refer to our Cookie Policy.
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Data Security
We implement appropriate technical and organizational measures to protect your personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
These measures include secure hosting, SSL encryption, access controls, and regular security monitoring. While we strive to protect your information, no online system can guarantee absolute security.
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Data Retention
We retain your personal information only for as long as necessary to:
- Provide our travel services
- Meet legal and regulatory obligations
- Resolve disputes
- Enforce our agreements
- Maintain business records
When your information is no longer required, it will be securely deleted or anonymized.
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Children’s Privacy
Our services are not directed to children under the age of 18 without the involvement of a parent or legal guardian.
Where a booking includes a minor, personal information relating to that child will only be collected as necessary to provide the requested travel services.
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Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information
- Restrict or object to certain processing activities
- Withdraw consent where processing is based on consent
- Request a copy of your personal data in a portable format
- Lodge a complaint with the relevant data protection authority
To exercise these rights, please contact us using the details below.
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Third-Party Websites
Our website may contain links to third-party websites, including social media platforms, payment providers, and travel resources.
We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing personal information.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal obligations.
The updated version will be published on this page with a revised “Last Updated” date. If you continue to use our website after we post changes, you accept the revised policy.
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Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Zuri Trails
Website: www.zuritrails.com
Email: info@zuritrails.com
Phone: +254 797 565 434
Office Address: Nairobi, Kenya
Consent
BBy using our website and services, you consent to this Privacy Policy and agree to its terms.
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